Some departments use crisis intervention programs. It's a scenario that you've likely heard about from time to time. Police are sent to respond to a call of a mental health emergency and in some cases ...

This video investigates the growing shortage of 911 dispatchers. From burnout to budget constraints, we reveal why call centers struggle to maintain these vital positions. Learn how cities in North ...

It’s an important life lesson parents everywhere teach their children from a young age. And at the University of Delaware, a team of public safety communication specialists field those emergency calls ...

St. Charles County CAPS students visited the 911 emergency communications center to learn and experience dispatch operations.

PORT ANGELES — A 911 dispatcher’s job might seem simple. They answer phone calls, determine the emergency and notify relevant agencies that a response is needed. But being a dispatcher is anything but ...

WASHINGTON, May 11 (Reuters) - The U.S. federal disaster agency FEMA has sharply reduced training for state and local emergency managers ahead of the start of the hurricane season on June 1, according ...

DALLAS — Agencies across North Texas are participating in a three-day emergency response training exercise this week. The training exercise, which will take place from Oct. 27-29, is called MetroX and ...

SIOUX FALLS, S.D. (KELO) — Metro Communications hears about anything from loud neighbors to medical emergencies. But they’re looking to grow their team even more. “We’re currently seeking additional ...

Rock Island firefighters responded to nearly 10,000 calls this year, driven largely by EMS runs and a growing demand for manpower.