Optus lost quality control over its network teams and call centres by outsourcing the essential work to overseas providers, ...

Optus has completed a massive reorganisation of its network management operations that has seen hundreds of staff redeployed in a bid to boost service standards. The telco in recent weeks began ...

Kerry Schott's report into the Triple Zero outage debacle increases pressure on Optus to implement 21 recommendations, some of them "urgent", and highlights numerous errors.

Optus has released a much-anticipated review into September's network failure that left hundreds of people unable to reach Triple Zero (000) and was linked to two deaths.

Optus, Australia's second-largest telecoms services provider, said on Thursday that an independent review into its September ...

An independent review sharply criticizes Optus management for avoidable failures and cultural shortcomings in a fatal ...

Optus has released the findings of an independent probe into the deadly triple-0 outage in September. Hundreds of emergency ...

The telco and its contractors failed to ‘deal immediately’ with warning signals, an independent review into the company’s ...

Optus has promised to implement 21 recommendations from an independent review into the outage that has been linked to two ...

Technicians working on a firewall upgrade made at least ten mistakes, contributing to two deaths, according to a report on a September incident that saw Australian telco Optus unable to route calls to ...

Nokia to deploy its high-performance, energy-efficient Habrok Massive MIMO radios and Levante baseband solutions to boost the coverage and capacity of Optus’s 5G network. Partnership advances Optus's ...

The nation's number two telco Optus today defended the performance of its 3G mobile network and said it was working to improve customers' experience on it. The telco has come under fire over the past ...