Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Virtual assistants began booming in 2016 with the rise of new machine learning techniques.

AI video avatars and virtual agents transform customer support by delivering personalized, scalable, and 24/7 virtual assistance through cutting-edge AI video avatar tools. Pixabay, Alexandra_Koch In ...

United Airlines passengers can now get contact-free help at certain airports. On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

Learn about the different types of virtual assistants, their roles, and how businesses can choose the right support to improve productivity and operations.

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

Online customer support agents aren’t always human these days, and that’s generally frustrating for customers. But Xerox’s WDS division is announcing a customer support technology today with what it ...

Getting a customer's perspective on contact center performance is a must-do. Being able to deliver a delightful customer experience can be the difference between the success or failure of a business - ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..

Mitch Luciano is President/CEO of #1 Ocean Carrier Trailer Bridge, the #1 Place to Work in Jacksonville and an Inc Best Workplace for 2020. Almost overnight, the coronavirus pandemic moved the ...

Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...