Get the latest federal technology news delivered to your inbox. The Biden administration is fleshing out a plan to organize government services around the needs of Americans and not around agency org ...
The discipline of service delivery has big changes in customer expectations during the pandemic. Rapid, contactless delivery is now a prerequisite, and many organizations are turning to advanced ...
In every industry, business cycles, driven by digital disruption, are accelerating. Now more than ever, IT service delivery cannot become a bottleneck. IT processes need to become faster and more ...
PLEASANTON, Calif & CHARLOTTE, N.C.--(BUSINESS WIRE)--ServiceMax from GE Digital, the leading software company for the Industrial Internet, and MapAnything, Inc., the leading geo-productivity solution ...
The coaching industry, like many professional services, has traditionally relied on direct, personal interactions. But in today's digital age, this is no longer enough. Coaching clients now expect a ...
Opinions expressed by Entrepreneur contributors are their own. Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits and low morale. Yet ...
The White House wants to fundamentally change the way Americans access government services and benefits by focusing on the "life experiences" of those seeking assistance. The effort was teed up in a ...
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