Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...

Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...

ONLINE employment portal Jobstreet by SEEK on Wednesday provided a list of the most in-demand positions that dominated employer searches in 2025.

Fresh graduates and those planning to shift careers are expected to see more job openings tied to technology this year, as companies ramp up their adoption ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

A recent watchdog report warns IRS staffing cuts will make it more difficult for the agency to detect fraud, process tax ...

Americans are feeling increasingly hopeless about their employment prospects, new survey data showed Thursday.

Dell Technologies cemented its position as a major AI player with changes across its PC, server, and storage lines in 2025, capping the year with an AI-focused acquisition and an increased AI server ...

AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on ...

Meet us at CHI St. Vincent Field at Dickey-Stephens Park for the 2026 Travelers Seasonal Job Fair! Open interview sessions ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...