EVP Communications has launched a Hybrid Answering Service that combines AI-powered call automation with live, ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Because I am a geezer with a heart condition, I’m not ashamed to admit that when it comes to shoveling snow, I am also a wuss ...

Ask NYPL shows how librarians continue to answer thousands of questions each year through trusted human connection.

The Milwaukee Police Department doesn't have a plan for how to manage a potential surge of ICE presence in the city.

Exclusive: Before Randall Gamboa Esquivel died, his health had deteriorated badly while he was in ICE custody ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.

Current policy choices are putting strain on Social Security, increasing uncertainty, and raising concerns about future ...

Alamo Drafthouse has built its loyal audience in part on a strict policy that prohibits phone use during film screenings.

"Justice means sitting in a courtroom watching you pay for what you did or watching you guys pay for what you did," his ...

The Arizona Republic's 100 essential metro Phoenix restaurants is an annual list of our favorite places to eat in the Valley.