Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
A Dallas-area call center operated by Telvista Inc. is set to close later this year, triggering layoffs for more than 100 ...
Janay Reece came back home to Baltimore to join WJZ in August 2023. Before coming back to the Charm City, Janay was a morning anchor and reporter for WDBJ7 in Roanoke, VA. She joined the WDBJ7 morning ...
Why are we asking for donations? Why are we asking for donations? This site is free thanks to our community of supporters. Voluntary donations from readers like you keep our news accessible for ...
BGE’s customer service call wait time in recent weeks has averaged over 50 minutes, while billing question wait times are averaging over 100 minutes. The PSC has received 657 complaints against BGE ...
GRAND RAPIDS, Mich. (WOOD) — The city of Grand Rapids celebrated the opening of its new $98.2 million Public Service Center on Tuesday. The 323,290-square-foot center at 1500 Scribner Avenue NW ...
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