The way to hit a home run when describing yourself in an interview is to figure out which skills are most important in the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Of U.S. workers, 80% are employed in the service industry, spanning many sectors. The service industry includes logistics, healthcare, and tech, affecting diverse investments. Investors can hedge ...

Vice President JD Vance revealed the code names that the Secret Service uses to protect his family, including the handles for his three children, on a podcast released Monday. During the first episode ...

While Elon Musk’s so-called Department of Government Efficiency (DOGE) has taken an axe to the federal workforce, the group itself is hiring. The US DOGE Service, formerly the US Digital Service (USDS ...

Former FBI Director James Comey was interviewed by the Secret Service Friday evening after President Trump accused him of calling for the commander in chief’s assassination by posting a photo with the ...

Former FBI Director James Comey was interviewed by US Secret Service agents at their Washington, DC, field office on Friday afternoon, according to law enforcement sources. Comey was interviewed by ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

On Sunday, 21-year-old Chungin “Roy” Lee announced he’s raised $5.3 million in seed funding from Abstract Ventures and Susa Ventures for his startup, Cluely, that offers an AI tool to “cheat on ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

In this episode of CMSWire TV's Beyond the Call, CMSWire Editor-in-Chief Dom Nicastro sits down with Amy Sessions, utility customer service division manager for the City of Clearwater, Fla. Amy shares ...