What Andy Jassy’s quote says about what customers want Customer expectations change. Things that seem easy today might not ...

According to the Associated Press, MLB commissioner Rob Manfred said the league is prepared to produce and distribute the ...

Annual FedEx Returns Survey highlights growing consumer demand for ease and transparency, alongside increased satisfaction of ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

Reliability matters when you watch a lot of live TV. An unexpected service outage can spoil your Super Bowl or TV-series ...

When banks demonstrate genuine commitment to customer success, they deepen relationships in ways that pure product offerings ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Customers stopped believing you’re listening. Survey fatigue is now one of CX’s biggest blind spots. Here’s how to fix it. Brands say they want to listen—but customers have stopped talking. Once a ...

Surveys are a popular tool for collecting feedback from donors and program participants. Inexpensive and easy to send, they’re a visible way to engage constituents and signal an openness to outside ...

TROY, Mich.: 12 Nov. 2025 — With the average price per kilowatt hour for commercial customers rising 6.7% and the frequency and severity of power outages increasing in 2025, business customer ...