Find out how to change your plan, add a new line, get activation assistance, learn about our 5G, and review other common Tracfone help topics.

Browse common support topics for your prepaid phone. Navigate topics such as account management, phones, services, airtime, and more at Tracfone.

Select the model of your undefined phone to get help and browse tutorials, FAQ's and Guides

Browse Tracfone Knowledge Base, tutorials and FAQ's for your TracFone Account Help

Choose "Help" for technical options, help with Tracfone service, or troubleshooting: Phone Help — troubleshoot issues with your phone and learn how to use your phone

Call customer support for instructions on how to retrieve your PUK code. If you enter your code incorrectly too many times, you will be permanently locked out of your SIM card and will require a …

Reward Points can only be applied towards an eligible Tracfone plan when you accumulate the total amount of points needed. Reward Points have no cash value and cannot be transferred to another …

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