
ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and …
What is a service request? | Atlassian
Atlassian for ITSM The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips.
Service desk vs help desk vs ITSM: What's the difference? - Atlassian
IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …
What Is CMDB? Configuration Management Database | Atlassian
The goal of a CMDB is to give you the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better …
DevOps vs. ITIL - Which Matters for your Team? | Atlassian
What is ITIL? ITIL (Information Technology Infrastructure Library) is a set of guidelines for IT service management. The guidelines cover best practices and tried-and-true processes for …
IT Management Explained: Functions & Best Practices | Atlassian
Taking IT management a step further is IT Service Management (ITSM). ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM …
What is IT service management? - Learning - Atlassian Community
ITSM, or information technology service management, is how IT teams manage the end-to-end delivery of IT services to their customers. IT service management goes beyond basic IT …
ITSM software by Jira Service Management | Atlassian
Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.
IT Asset Management: Complete ITAM Guide & Best Practices
Supporting ITSM practices and enabling teams across organizations IT asset management is critical to supporting ITIL processes, including change, incident, and problem management. …