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  1. ITSM: IT Service Management Definition, Benefits & Tools | Atlassian

    IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

  2. What Is ITIL? Core Principles & Best Practices | Atlassian

    ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and …

  3. What is a service request? | Atlassian

    Atlassian for ITSM The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips.

  4. Service desk vs help desk vs ITSM: What's the difference? - Atlassian

    IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

  5. What Is CMDB? Configuration Management Database | Atlassian

    The goal of a CMDB is to give you the information needed to make better business decisions and run efficient ITSM processes. By centralizing all configuration information, leaders can better …

  6. DevOps vs. ITIL - Which Matters for your Team? | Atlassian

    What is ITIL? ITIL (Information Technology Infrastructure Library) is a set of guidelines for IT service management. The guidelines cover best practices and tried-and-true processes for …

  7. IT Management Explained: Functions & Best Practices | Atlassian

    Taking IT management a step further is IT Service Management (ITSM). ITSM is how IT teams manage the end-to-end delivery of IT services – including selecting and managing ITSM …

  8. What is IT service management? - Learning - Atlassian Community

    ITSM, or information technology service management, is how IT teams manage the end-to-end delivery of IT services to their customers. IT service management goes beyond basic IT …

  9. ITSM software by Jira Service Management | Atlassian

    Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

  10. IT Asset Management: Complete ITAM Guide & Best Practices

    Supporting ITSM practices and enabling teams across organizations IT asset management is critical to supporting ITIL processes, including change, incident, and problem management. …